I was trying to buy a costume for my son using promo code: 8316E22BE5 that is active TODAY and the system was not taking it. It said the code was applied but it was not reflected on my account.
I called and first spoke with a very nice lady. Then I called again and got a VERY RUDE male rep. He said I basically made up that code (that is everywhere online) and he hung up the phone!!!!! VERY BAD CUSTOMER SERVICE....
the worst experience EVER. - http://www.chasing-fireflies.com/
I do not understand how they would hire a rep that does not know anything about customer service and he talks like he does not want to be there.
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