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NOT always its the customer service rep fault , i also purchase their as well i never have a problem, just because your a customer that does not give you the wright to speak to people rude give respect you get respect. companies do make error and they can be correct...
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Company wrote 0 public responses to the review from Nov 21.
#1405147
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I ordered back to school shoes for my daughter. They were the black patent ballerina flats. According to the catalog, they were adjustable. When she tried them on, they were a little big so I untied the bow to tighten them and the top ripped. I called and talked to...
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Company wrote 0 public responses to the review from Sep 05.
#1347156
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Chasing Fireflies - Dishonest company

I ordered an outfit in July. The tiara was broken. It took 5 calls and 6 weeks to get them to ship another one. That one was broken too. They don’t care about customer service. This company is dishonest. Stay away!
Company wrote 0 public responses to the review from Jul 03.
#1295140
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Chasing Fireflies - Girls cowgirl boots

Chasing Fireflies - Girls cowgirl boots
I bought a pair of cowgirl boots for my 5 year old granddaughter. She wore them 2 times when I noticed the seams were all ripping on the top of the inner boot. The pink leather was all ripping and white was sticking out everywhere. They look like someone had work them day and night for months. I contacted the company and they said there was nothing they could do. I would not buy these boots.
Company wrote 0 public responses to the review from Jan 18.
#1171845
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I purchased a beautiful coat and hat for my grand daughters Christmas so I thought, Chasing Fireflies delivered a broken toy sword in the mail box!! Then when I called in their automated system did NOT recognize my phone number and it was accurately in their online...
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Company wrote 0 private or public responses to the review from Dec 11, 2017.
1.0
#1146099
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They will never deliver. You will receive no apologies. And they could care less. I've never had so bad an experience with a company in all my dealings with companies related to accessories for children. I attempted to contact them a dozen times; when I got through,...
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Company wrote 0 public responses to the review from Oct 30, 2017.
1.0
#1123428
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Similar to many of the other reviews, I must say this is one of the worst retail experiences I've ever had. After receiving an order confirmation email, I received a call from customer service stating my order was on hold. I happened to miss the call and called back...
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Company wrote 0 public responses to the review from Oct 26, 2017.
#1121020
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TERRIBLE! DO NOT ORDER FROM THEM! I ordered a costume October 19th and got my email confirming. Yesterday, Oct 25, I had still not gotten shipping confirmation so I called. On hold an hour and hung up. Called back today. First, I was told I would PROBABLY have my order...
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Company wrote 0 public responses to the review from Oct 26, 2017.
Anonymous
Susie

I have order no problem, their where a delay but I got my items, I'm not understanding why would people stay on hold so long go get a back up just in case. If it's that import...

1.0
#1120995
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Chasing Fireflies - Customers service are disrespectful ....

I called customer service for an exchange and I the lady who answer the phone was the rudest person in the world...after talking to her I got sick. Never buy from this company. They are terrible in all aspect.
Company wrote 0 public responses to the review from Oct 12, 2017.
#1114256
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Contact Chasing Fireflies

Mailing Address:
75 Aircraft RD
Southington, Connecticut 06489
United States
Phone:
(888) 700-9474
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Chasing Fireflies Products and Services

Customer service is HORRIBLE. I have returned a few items that we received as gifts (either for poor quality, damage, or just didn't fit). I noted store credit everytime. A couple of months go by and they don't issue store credit so I contacted them to receive credit...
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Company wrote 0 public responses to the review from Jun 06, 2017.
Anonymous
Quell

I totally agree with the review. I had the worse experience in my life with Chasing firerflies. They are terrible

1.0
I didn't like
  • Customer service is rude and poor quality items
#1057134
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