I ordered back to school shoes for my daughter. They were the black patent ballerina flats. According to the catalog, they were adjustable. When she tried them on, they were a little big so I untied the bow to tighten them and the top ripped. I called and talked to...Read more
Chasing Fireflies - Dishonest company
I ordered an outfit in July. The tiara was broken. It took 5 calls and 6 weeks to get them to ship another one. That one was broken too. They don’t care about customer service. This company is dishonest. Stay away!
Chasing Fireflies - Girls cowgirl boots
I bought a pair of cowgirl boots for my 5 year old granddaughter. She wore them 2 times when I noticed the seams were all ripping on the top of the inner boot. The pink leather was all ripping and white was sticking out everywhere. They look like someone had work them day and night for months. I contacted the company and they said there was nothing they could do. I would not buy these boots.
I purchased a beautiful coat and hat for my grand daughters Christmas so I thought, Chasing Fireflies delivered a broken toy sword in the mail box!! Then when I called in their automated system did NOT recognize my phone number and it was accurately in their online...Read more
They will never deliver. You will receive no apologies. And they could care less. I've never had so bad an experience with a company in all my dealings with companies related to accessories for children. I attempted to contact them a dozen times; when I got through,...Read more
Similar to many of the other reviews, I must say this is one of the worst retail experiences I've ever had. After receiving an order confirmation email, I received a call from customer service stating my order was on hold. I happened to miss the call and called back...Read more
TERRIBLE! DO NOT ORDER FROM THEM! I ordered a costume October 19th and got my email confirming. Yesterday, Oct 25, I had still not gotten shipping confirmation so I called. On hold an hour and hung up. Called back today. First, I was told I would PROBABLY have my order...Read more
Chasing Fireflies - Customers service are disrespectful ....
I called customer service for an exchange and I the lady who answer the phone was the rudest person in the world...after talking to her I got sick. Never buy from this company. They are terrible in all aspect.
Customer service is HORRIBLE. I have returned a few items that we received as gifts (either for poor quality, damage, or just didn't fit). I noted store credit everytime. A couple of months go by and they don't issue store credit so I contacted them to receive credit...Read more
I didn't like
- Customer service is rude and poor quality items
I ordered an item from there cyber Monday sale. Received an email thanking me for my order and that it would ship in about a week. They put a hold on my bank account for the money for quite a while and I just assumed it was withdrawn. When I didn't receive it a few...Read more
I didn't like
- End result
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